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Last updated: March 30, 2026
VentureHelm is a sole proprietorship registered in Quebec, Canada. NEQ (Numéro d'entreprise du Québec): 2281985277. Registraire des entreprises du Québec.
By accessing or using VentureHelm's website, client portal, or any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of a business, you represent that you have the authority to bind that business. If you do not agree to these Terms, do not use the Services.
VentureHelm provides business management and growth tools for local service businesses, including but not limited to: automated review collection, reputation monitoring, professional website creation, online booking, quotes and estimates, invoicing with online payments, email and SMS marketing tools, competitor monitoring, AI-assisted content drafting, CRM and follow-up automation, and client reporting. The specific features available to you depend on your subscription plan.
To use the Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and any API keys we provide. You must notify us immediately at [email protected] if you become aware of any unauthorized use of your account. You are responsible for all activity that occurs under your account.
The Services are offered on a monthly subscription basis. All prices are in Canadian dollars (CAD). Payment is processed securely through Stripe. Your subscription automatically renews each month until cancelled. You may cancel your subscription at any time through your client portal or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. We reserve the right to change pricing with 30 days' written notice.
We use commercially reasonable efforts to maintain the availability and performance of the Services. However, we do not guarantee specific uptime percentages for the base tier. Services may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you in advance of planned maintenance.
VentureHelm owns all rights in the platform, software, technology, and proprietary methodologies used to deliver the Services. You retain all rights to your business data, content, customer information, and any materials you provide to us. We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription. You grant us a limited license to use your business information and content solely to provide the Services.
You agree to: (a) provide accurate and current business information; (b) operate a lawful business and comply with all applicable laws; (c) not use the Services for any illegal, fraudulent, or abusive purpose; (d) not send spam or unsolicited communications through our platform; (e) not attempt to reverse-engineer, copy, or interfere with the Services; and (f) ensure that any customer data you provide to us was collected in compliance with applicable privacy laws.
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
Certain subscription plans (Growth tier) include AI-powered features that process your business and customer data to generate content, including but not limited to: review response drafts, personalized review requests, social media posts, follow-up emails, quote estimates, business insights, and automated customer inquiry responses ("AI Receptionist"). By subscribing to a plan with AI features, you expressly consent to the processing of your business data and customer information by our AI systems. All AI-generated content is provided as drafts or suggestions. You are responsible for reviewing, editing, and approving any AI-generated content before it is sent to your customers. AI features are subject to a fair-use limit of 50 AI-assisted operations per day per account. You may disable individual AI features at any time through your portal settings without affecting other services. We use Anthropic's Claude AI models as our AI service provider. Your data is processed in accordance with Anthropic's usage policies and our Privacy Policy. AI-generated content may not always be accurate. VentureHelm is not liable for any errors in AI-generated content that you choose to use.
The Services are intended for normal business use by local service businesses. Automated, excessive, or abusive use of any Service feature — including but not limited to AI features, email sending, booking pages, and API endpoints — may result in temporary or permanent rate limiting, suspension, or termination of your account. Current fair-use limits include: 50 AI calls per day, email sending subject to domain warm-up and anti-spam policies, and booking pages subject to standard rate limiting. We reserve the right to adjust these limits with notice.
To the maximum extent permitted by law, VentureHelm's total liability for any claims arising out of or related to these Terms or the Services shall not exceed the total fees you paid to VentureHelm during the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall VentureHelm be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data, regardless of the cause of action or the theory of liability.
Either party may terminate this agreement at any time for any reason. You may cancel your subscription through your client portal or by emailing [email protected]. We may terminate or suspend your access to the Services if you breach these Terms. Upon cancellation, we will refund the pro-rated unused portion of your current billing period. After termination, we will retain your data for 90 days, after which it will be permanently deleted in accordance with our Privacy Policy.
We may modify these Terms from time to time. We will provide at least 30 days' notice of material changes by email or through the Services. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services before the changes take effect.
These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec, district of Montreal.
For questions about these Terms, please contact us at [email protected].
These Terms are available in both English and French. Both versions are official. In the event of any inconsistency or discrepancy between the English and French versions, the French version shall prevail, in accordance with the Charter of the French Language (Quebec).